The connection has been pretty intermittent over the last 4-5 days but it wasn't until last night around 10pm that it was completely useless until about 3:30am. Was working ok but intermittent again today up until approximately 2pm and has been toast since.
I figured I would call Rogers tech support and go through the same mess as usual. Of course the tech said he could see the modem and the area looks fine. I told him about the intermittency so that he could understand that although he could see the modem right now, in 30 seconds he probably wouldn't. But we went through the power cycling of the modem and as per usual it couldn't get online. Of course, he said it looks to be only an issue with me as the area looks ok.
I finally found out that the reason the area looks ok is because their tools don't seem to do any proactive polling of the modems but rather get a report from the modems on how long they are online. So the modems must push their status up periodically. If you ask me this is a useless mechanism in determining an area wide problem as everything could look fine until someone actually power cycles their modem. I, of course, asked him to look further into the problem on an area wide scale but he didn't seem like he either knew how to or that he required to. He seemed rather green and not like the better techs that actually watch signal to noise ratio's here and there and then determine that it is in fact an area wide problem.
So as usual, I have a tech booked to come out to the house.
The tech (Mike, Rep #8776) also indicated that on a number of previous times their maintenance techs have been cancelled. He said that in all cases they call and that I had cancelled them. I can recall maybe ONCE that I cancelled a maintenance call and it wasn't clear that it was maintenance calling.
So it looks to me like maintenance checks my connection before coming out and when noticing that it is up they cancel themselves. They are obviously either extremely lazy in solving this problem once and for all or are covering their asses as they know this is a problem that they cannot (or don't want to) solve. I've been trying for the last year to get a supervisor through the tech support number to coordinate with maintenance and networking to resolve this issue once and for all. It seems like either there is mass incompetence, disorganization or just plain laziness (most likely all three) in this whole organization. Nobody seems to want to take responsibility for this and they just keep passing the hot potato around while they cover their ass. Pretty soon I'm going to grab that hot potato and there isn't going to be any ass covering that is going to stop it from being rammed.
3:51:49 PM 
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