A tech was supposed to show up today (Sat. July 12th) between 2-5pm. They sometimes call beforehand to make sure there is someone home to receive them and I missed the call because I just didn't get to the phone in time. While checking for a voice message the technician must have called back and left a voice message saying the call would have to be rescheduled. Coincidentally the connection was back and solid (and has been pretty much) since a few minutes before the technician initially called.
So, I called Rogers to reschedule and gave them the info on what happened with the phone call etc. Spoke to Guy (Rep #E905). He said that although the connection was back up to have a technician come out anyway (so that I'm not blamed for cancelling the call again). And also to have the technician make sure he raises the issue to maintenance to look into the intermintency regardless of whether the connection is currently working.
So it was rescheduled for Monday, July 14th between 11am-2pm.
6:24:58 PM 
|
