Rogers Cable Outages
This category was created to document the outages of my Rogers Cable connection.











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Sunday, July 27, 2003
 

Seems Rogers is having problems with their phone system. Somehow I got to some other tech support area and they had to transfer me over to Internet tech support. The first guy said they are having problems with people being transferred there for some reason. Yes, I called the right number (its programmed into the phone) and pressed the right menu options.

I've been transferred to a a real winner now (Solomen, Rep #808). He took a couple attempts to pull up my account information and once he got that up a couple attempts to get the WFR ticket number input correctly. He says its still pending. Of course there are no notes and he said they usually fix these really quickly and once they do I'll be fine. Ya right, we'll just see about that.

I didn't want to get into much with him so just said that all I wanted was the status on the ticket. He wanted to know if I was having problems and I just said its intermittent connectivity and left it as that.


4:18:04 PM    


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