I was just telling someone a few days ago that I was totally surprised that my Rogers Internet connection has been solid for a while now and that it actually worked through the big blackout and came back up quickly when the power was restored. As far as I can tell it may not have gone down at all except for my modem loosing power after I shut down the UPS.
I knew I should have kept my mouth shut because 2 days ago (Aug 26th) the connection was back to its usual games. Was out from about 8:10am and I called Rogers in the afternoon.
I spoke to David (Rep #2051) and told him I couldn't try anything as I'm not at the location where the modem is. So I said I was just reporting the outage. He supposedly checked the area and said all the other modems appear to be online so probably not a area-wide problem. I said I would beg to differ and then asked about the status of the previous WFR. He said it was still open (so thats over a month of it being open now). He said that it is probaby still open because they want to monitor the connection. I said that is great, can we find out if they are currently monitoring and if they notice the problem now. He said there is no way to contact those techs directly since they are in another department. I kept asking until he said he would update the ticket so that hopefully they will see that and do something.
A few hours after the call the modem was back up and operational. I know because I was monitoring the connection from another location and noticed it come back up. My internal monitoring also showed the outage and when it came back up.
11:00:42 AM 
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