{"id":321,"date":"2007-07-20T15:17:00","date_gmt":"2007-07-20T19:17:00","guid":{"rendered":"http:\/\/www.kosmo.com\/blogs\/techno\/?p=321"},"modified":"2007-07-20T15:17:00","modified_gmt":"2007-07-20T19:17:00","slug":"kayako-help-desk","status":"publish","type":"post","link":"https:\/\/www.kosmo.com\/blogs\/techno\/?p=321","title":{"rendered":"Kayako Help Desk"},"content":{"rendered":"<p>I was just online submitting a trouble ticket to a company and while entering the information a bunch of knowledge base articles started popping up underneath the web based input form. One of them had the answer to my question so I didn&#39;t even need to submit the ticket. This is the best implementation of an online help desk that I&#39;ve seen yet. Most of the time I&#39;ll skip over reviewing the FAQ or online knowledge base because they are typically useless to search and get the info anyway. But this was a nice way to present it.<\/p>\n<p>Looks like they are using <a href=\"http:\/\/www.kayako.com\/\">Kayako Help Desk<\/a> stuff.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was just online submitting a trouble ticket to a company and while entering the information a bunch of knowledge base articles started popping up underneath the web based input form. One of them had the answer to my question so I didn&#39;t even need to submit the ticket. This is the best implementation of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-321","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=\/wp\/v2\/posts\/321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=321"}],"version-history":[{"count":0,"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=\/wp\/v2\/posts\/321\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=321"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=321"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kosmo.com\/blogs\/techno\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}