TechnoMagicians Blog

Any sufficiently advanced technology is indistinguishable from magic – Arthur C. Clarke.

TechnoMagicians Blog header image 2

Trying To Purchase XTen Pro

August 4th, 2005 · No Comments

Looks to me like SipPhone is a dead end company. Its really too bad. My experience trying to purchase XTen pro as described here was a joke.

Here is a thread that followed when I opened a ticket on the issue. How do companies like this stay in business more than a day when they seem to rather NOT have you as a customer.


Last Update: 04 Aug 2005 12:22 PM
Last Replier: Tim
Status: Open
Department: Purchasing / Credit Card
Created On: 12 Jul 2005 07:50 AM
Trying to purchase XTen Pro

 Author  Contents
Posted on 12 Jul 2005 07:50 AM

I'm trying to purchase XTen Pro. After jumping through many hoops I finally get to the point where I can click on the link to purchase and am presented with some message about not testing my softphone. Please fix this so that I can purchase this software.
Posted on 13 Jul 2005 09:02 AM

I'm still waiting for a reply to this. I would think this would take all but 5 minutes to resolve.
Chris Lawrence
Posted on 02 Aug 2005 10:12 AM

That filter has been cleared on your account.

However, you may have noticed that we no longer sell Xten-Pro…

I would recommend trying out our new (free) software I think you'll find that it works far better.


Chris Lawrence
Sipphone Support

Posted on 02 Aug 2005 11:00 AM

I hope it doesn't take another 2 weeks to answer this ticket.

In any event, I tried Gizmo and as far as I can tell it will not come close to meeting my needs. I didn't see any way to have it connect to my OWN VoIP provider which is exactly what I'm trying to do with XTen.

Will you folks be making XTen available for free then if you are not selling it anymore? It is a shame that you're trying to lock people into using SipPhone by not providing the software or means to connect to any VoIP provider.

Sip Phone
Posted on 04 Aug 2005 11:47 AM

Before you come to such hasty conclusions you should probably do more research on NAT / SIP / UDP traffic.
First of all we aren't trying to lock anyone in we are guaranteeing experience. There is no telling what will happen when the gizmo software connects to another sip service..
You won't get gizmo alerts, call balance, presence, all of these functionalities are tightly integrated with our sip / back end services..
this is what makes our service work not that we are tying our users in to an open sip proxy.

Anyway please use another solution.

SIPphone Support

Posted on 04 Aug 2005 12:22 PM

You haven't provided me with any useful response here as to why you have discontinued use of SipPhone. The only conclusion I can come up with AGAIN is that you are trying to LOCK me into using Gizmo which doesn't solve my needs.

SipPhone solves my needs. The free SipPhone Lite solved my needs and I liked the product enough to BUY the Pro version with the slightly advanced features.

Gizmo does nothing for me just like Skype does nothing for me for this specific purpose.

It is amazing that I'm struggling to become a customer and you folks seem to be going to a lot of trouble to keep me from becoming a customer. It just baffles the mind.

I'll certainly go elsewhere and if/when I do need a solution like Gizmo I'll use Skype instead or a number of more popular ones. You should indicate to your smart business folks that the business model you seem to be following died about 4-5 years ago.

Update: Just read this ridiculous interview by Engaget with CEO of SipPhone Michael Robertson. So much BS being slung around here its unbelievable really.

Category: SipPhone


0 responses so far ↓

  • There are no comments yet...Kick things off by filling out the form below.

Leave a Comment