TechnoMagicians Blog

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Rogers Cable Internet Update #43

September 7th, 2004 · No Comments

Well, I haven't posted much to this category because it would require a full time job of updating. Plus, basically the connection has been horrible all summer so there wasn't much new to say until recently.

Except that last week another technician came out to check things and after determing that the signal was OK decided to try his test modem. He was reluctant to switch me to the new modems saying that the older modem I had worked better in this area. Well, his test modem worked fine but that could have been coincidence since I was getting good patches for 30 minutes at a time here and there. However, we decided lets just go with a new modem. He unpacked a new modem and called in to Rogers to provision it. Unfortunately their provisioning system was down so there was no way to get it up and running. The only thing to do was wait till provisioning was back up and try it then. Of course that gave me the chills cause I knew as soon as I try it there would probably be a problem.

Rogers was supposed to call me to tell me when their provisioning system was up but said they had no idea how long it would take 1 hour, 2 hours, 24 hours, 48 hours, pick a number at random. I've been told similar things in the past so I knew I would never receive a phone call. I gave them a couple hours then called in and of course the system was up so I could try the modem.

Much to my utter amazement it worked and has been working pretty well since then (thats a week counting). I'm still not holding my breath as I expect problems to creep back in out on the street but for now things are looking good for once.

Category: Rogers Cable Internet


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