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Rogers Cable Internet Update #41

July 6th, 2004 · No Comments

Down most of yesterday afternoon and so far this morning from around 8am.

Called in today and spoke with Ben who was decent. He said he doesn't have a rep number however. Not sure what that is about. Maybe a new policy of not giving out rep. numbers. I just wanted to check on the outstanding ticket numbers (WFR00265194 and WSR01252611). He pulled up the WFR one and said there were tons of entries on it. Said it still wasn't closed and after putting me on hold to read more of the items he came back and said there were even a couple of entries for around 8am this morning. He also mentioned that a lot of departments are involved and good note are being added. They seem to be monitoring the issue and actively doing stuff. Not sure how this is supposed to make me feel since things don't seem to be getting resolved. But for the first time in 2 years it seems like something is actually happening for once. But we'll see.

Category: Rogers Cable Internet


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