Rogers Cable Outages
This category was created to document the outages of my Rogers Cable connection.











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Monday, July 21, 2003
 

Well I guess Adam (the supervisor from the previous call) was completely wrong about the last time hopefully solving this problem once and for all. I told him then how likely that was.

Intermittency started as of 6:45am this morning and got worse until it was unusable around 8:50am. So I called Rogers once again and spoke to Jon (Rep #F511). We went through all the usual steps and he was finally convinced that there was some noise issue or some strange issue outside the house. Nothing new to me of course.

He also sent it directly to networking instead of sending out a technician. So at the very least he gets high praise for that. Ticket number WSR01153819 was generated. He said he put in the notes that this is a CHRONIC issue so that might mean it gets resolved a bit sooner but probably not.

Update: Since about 11am the connection has been solid so perhaps someone got wind of the ticket and actually did something. This leans me towards someone actually doing something like resetting a router or some device from remote.

Update: Scratch that. We are back to the intermittent bumpy road once again since about 12:30pm.


10:36:04 AM    


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